Last Updated: 14 September 2026

At Quirvix, we want you to be happy with your purchase. We carefully select and pack our products, but if something goes wrong, we’re here to help.

Please read our return and refund terms below before placing an order.

1. Return Window

You may request a return or replacement within 7 days of delivery if the product:

  • Arrives damaged or defective
  • Is not working as intended
  • Is different from the product ordered
  • Has missing parts or accessories
  • Is materially different from the description shown on our website
  • Arrives in a condition that makes it unusable

Please contact us as soon as possible after discovering the issue.

2. Change-of-Mind Returns

If you simply change your mind, we may accept a return within 7 days of delivery, provided the product is:

  • Unused
  • Unwashed, where applicable
  • In its original condition
  • In the original packaging
  • Complete with accessories, manuals, tags and other items received with it

Products that have been used, damaged after delivery or returned incomplete may not qualify for a change-of-mind return.

Return shipping costs for change-of-mind returns may be deducted from the refund amount.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 7 days of delivery.

To help us resolve the issue quickly, we may ask for photographs or a short video showing:

  • The product
  • The packaging
  • The shipping label
  • The reported defect or damage

An unboxing video is helpful for faster verification, particularly in cases involving missing items or transit damage, but each claim will be reviewed based on the available evidence.

Where the claim is approved, Quirvix may provide a replacement or refund, depending on product availability and the nature of the issue.

4. Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety or product-integrity reasons once opened or used.

Returns may also be rejected where:

  • The product has been physically damaged after delivery
  • The product shows signs of misuse or improper handling
  • Accessories, packaging or components are missing
  • Serial numbers, labels or identifying marks have been removed or altered
  • The product was modified or repaired by an unauthorised person

This does not affect your rights where the product was delivered defective, damaged, incorrect or materially different from what was advertised.

5. Return Inspection

Returned products may be inspected after reaching us.

Once the return is received and verified, we will notify you whether the return has been approved.

If an item is returned in a condition that does not meet the applicable return requirements, we may be unable to issue a refund.

6. Refunds

Once an eligible return is approved, the refund will be initiated to the original payment method wherever possible.

Refunds are generally initiated within 5–7 business days after approval. Your bank or payment provider may require additional time for the amount to reflect in your account.

For Cash on Delivery (COD) orders, we may request your UPI or bank details to process the refund.

7. Shipping Charges

If the return is due to a damaged, defective, incorrect or materially misdescribed product, Quirvix will bear the applicable return shipping cost.

For eligible change-of-mind returns, return shipping charges may be borne by the customer or deducted from the refund.

Original shipping charges may be non-refundable unless the return is caused by an error on our part.

8. Replacement

Where appropriate, we may offer a replacement instead of a refund.

Replacement is subject to product availability. If the same product is unavailable, we may offer:

  • A refund, or
  • Another suitable resolution with your consent

9. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return process will apply after delivery.

If a prepaid order is successfully cancelled before dispatch, the refund will be initiated to the original payment method.

10. Refused or Undelivered Orders

If an order is refused at delivery or repeatedly remains unavailable for delivery, applicable forward and return shipping costs may be deducted from any refundable amount where legally permissible.

If the failure is caused by an error on our part or our logistics partner, we will work with you to provide an appropriate resolution.

11. Warranty

Some products may carry a manufacturer or supplier warranty.

Where applicable, warranty details mentioned on the individual product page or included with the product will apply.

Normal wear and tear, accidental damage, improper use and unauthorised modifications are generally not covered unless expressly stated otherwise.

12. How to Request a Return

To request a return, replacement or refund, contact us with:

Order Number:
Name:
Registered Email / Phone:
Reason for Return:
Photos or Video, where relevant:

Email: contact@quirvix.com
WhatsApp / Phone: 9911070011
Website: quirvix.com

Our team will review your request and provide the next steps.

13. Policy Updates

Quirvix may update this Refund & Return Policy from time to time to reflect operational, legal or business changes.

The policy applicable to your order will generally be the version published on our website at the relevant time.